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Apply For Patient Care Coordinator- Ferozepur Road_Ludhiana
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Apply for Patient Care Coordinator- Ferozepur Road_Ludhiana
Location : Ferozepur Road, Ludhiana,
Designation : Coordinator
Department : Marketing and Clinical Programs
Qualification : 12th/Graduate
Experience : 1
Total Vacancy : 1
Job Description
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POSITION GUIDELINES
DOCUMENT- JOB DESCRIPTION/ RESPONSIBILITIES
DEPARTMENT : MARKETING & CLINICAL PROGRAMS
POSITION : PATIENT CARE COORDINATOR
REPORTING TO : HEAD OF DEPARTMENT
QUALIFICATION : ANY GRADUATE / PURSUING GRADUATE
EXPERIENCE : 1-4 YEARS
DUTY HOURS : AS PER SCHEDULED REQUIREMENTS
JOB DESCRIPTION
Key areas of responsibility:
- Answers incoming Calls & Emails of patients in a professional and courteous manner.
- Management and resolve patient complaints and queries related to Doctors, Hospital & services we are providing being raised via call, E-mail & through official Website as well any other digital source.
- Assist patient by informing the procedure to be followed to proceed further.
- Monitor automated systems for placing collect calls and intervene for a callers needing assistance.
- To give priority to emergency call and to co-ordinate with the concern person / respective department for the same.
- Review and follow-up on patient accounts in a timely manner.
- Enter and update correct patient data into the computer data bases.
- To be involved in quality Assurance / Quality control activities.
- To perform all the jobs as may be assigned.
- Participation in Continuous Quality Improvement.
- Comply with company policy and procedures and pertinent laws or regulations.