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Career

Apply for Patient Care Coordinator- Ferozepur Road_Ludhiana


Location : Ferozepur Road, Ludhiana,

Designation : Coordinator

Department : Marketing and Clinical Programs

Qualification : 12th/Graduate

Experience : 1

Total Vacancy : 1

Job Description

 

 

POSITION GUIDELINES

DOCUMENT- JOB DESCRIPTION/ RESPONSIBILITIES

 

DEPARTMENT         : MARKETING & CLINICAL PROGRAMS

POSITION                  : PATIENT CARE COORDINATOR

REPORTING TO        : HEAD OF DEPARTMENT

QUALIFICATION       : ANY GRADUATE / PURSUING GRADUATE

EXPERIENCE            : 1-4 YEARS

DUTY HOURS            : AS PER SCHEDULED REQUIREMENTS

 

JOB DESCRIPTION

 

Key areas of responsibility:

  1. Answers incoming Calls & Emails of patients in a professional and courteous manner.
  2. Management and resolve patient complaints and queries related to Doctors, Hospital & services we are providing being raised via call, E-mail & through official Website as well any other digital source.
  3. Assist patient by informing the procedure to be followed to proceed further.
  4. Monitor automated systems for placing collect calls and intervene for a callers needing assistance.
  5. To give priority to emergency call and to co-ordinate with the concern person / respective department for the same.
  6. Review and follow-up on patient accounts in a timely manner.
  7. Enter and update correct patient data into the computer data bases.
  8. To be involved in quality Assurance / Quality control activities.
  9. To perform all the jobs as may be assigned.
  10. Participation in Continuous Quality Improvement.
  11.  Comply with company policy and procedures and pertinent laws or regulations.