Job Description

POSITION GUIDELINES
DOCUMENT- JOB DESCRIPTION/ RESPONSIBILITIES

DEPARTMENT             : MARKETING & CLINICAL PROGRAMS
POSITION                    : PATIENT COUNSELLOR
REPORTING TO          : BRANCH HEAD
QUALIFICATION          : GRADUATION / POST GRADUATION
EXPERIENCE               : 2 - 5 YEARS
DRESS CODE              : SPECIFIED DRESS CODE WITH I.D. CARD
DUTY HOURS              : AS PER SCHEDULED REQUIREMENTS

Key Responsibilities:

•    Address patient queries regarding diagnosis, treatment options, cost estimates, admission process, and doctor availability.

•    Coordinate between patients and departments (doctor, diagnostic, billing, admission desk, etc.) to ensure a seamless experience.

•    Counsel patients on the importance of timely treatment and follow-ups.

•    Handle digital or walk-in leads and convert them into consultations or admissions as needed.

•    Provide guidance on available packages, discounts, insurance related queries.

•    Ensure all patient interactions are documented accurately in the system.

•    Assist in follow-up calls and re-engagement of old or non-converted patients.

•    Maintain confidentiality and adhere to ethical healthcare communication standards.

•    Taking patient reviews and feedback 

Key Skills Required:

•    Excellent communication (Hindi & English) and interpersonal skills

•    Patient, empathetic, and persuasive attitude

•    Ability to handle pressure and multitask

•    Basic knowledge of healthcare terminology and hospital processes

•    Familiarity with CRM or Hospital Information Systems (HIS) is a plus