Job Description

POSITION GUIDELINES

DOCUMENT- JOB DESCRIPTION/ RESPONSIBILITIES

DEPARTMENT         : MARKETING & CLINICAL PROGRAMS

POSITION                  : PATIENT CARE EXECUTIVE

REPORTING TO        : HOD

QUALIFICATION       : MINIMUM GRADUATE

EXPERIENCE            : 1-4 YEARS

DUTY HOURS            : AS PER SCHEDULED REQUIREMENTS

Tamil is mandatory

JOB DESCRIPTION

Key areas of responsibility:

• Answers incoming Calls & Emails in a professional and courteous manner,.
• Management and resolve patient complaints and queries related to Doctors, Hospital & services we are providing on call or through Email.
• Assist patient by informing the procedure to be followed to proceed further.
• Monitor automated systems for placing collect calls and intervene for a callers needing assistance..  .
• To give priority to emergency call and to co-ordinate with the concern person / respective department for the same.
• Review and follow-up on patient accounts in a timely manner.
• Enter and update correct patient data into the computer data bases.
• To be involved in quality Assurance / Quality control activities.
• To perform all the jobs as may be assigned.
• Participation in Continuous Quality Improvement.
• Comply with company policy and procedures and pertinent laws or regulations.