Job Description

POSITION GUIDELINES
DOCUMENT- JOB DESCRIPTION/ RESPONSIBILITIES

DEPARTMENT         : FRONT OFFICE
POSITION                  : EXECUTIVE
REPORTING TO        : MANAGER – OUT PATIENT
QUALIFICATION       : GRADUATION IN ANY STREAM
EXPERIENCE            : 1-3 YEARS
DRESS CODE            : SPECIFIED DRESS CODE WITH I.D. CARD
DUTY HOURS            : AS PER SCHEDULED REQUIREMENTS

JOB DESCRIPTION
Key areas of responsibility:

1. To coordinate registration of new patients.
2. To take all necessary demographical details about the patients like Name & Address and Source to visit the hospital.
3. To prepare the file, O.P.D Card and provide U.H.I.D. No. to the Patients.
4. To guide & direct the patient for the further process.
5. To coordinate with the doctors / consultants.
6. To answer queries of patient and provide details about the Doctors and Hospitals. 
7. To handle the admission, billing and coordinate in the absence of any person of reception.
8. To deal with the people who visit the hospital and solve their queries.
9. To give priority to emergency cases and to co-ordinate with the consultants / respective department for the same.
10. To maintain appropriate departmental documentation.
11. To treat all communication about patients, staff, and other organizational business confidentially.
12. To be involved in quality Assurance / Quality control activities.
13. To perform all the jobs as may be assigned due to exigencies of work.
14. Participation in Continuous Quality Improvement.