Job Description

POSITION GUIDELINES
DOCUMENT- JOB DESCRIPTION/ RESPONSIBILITIES
DEPARTMENT         : FRONT OFFICE
POSITION                  : COORDINATOR
REPORTING TO        : MANAGER
QUALIFICATION       : GRADUATION IN ANY STREAM
EXPERIENCE            : 4-8 YEARS
DRESS CODE            : SPECIFIED DRESS CODE WITH I.D. CARD
DUTY HOURS            : AS PER SCHEDULED REQUIREMENTS

JOB DESCRIPTION

Key areas of responsibility:

• To coordinate registration of new patients and looking after day to day operations of OPD & IPD.
• To ensure that the file, O.P.D Card and U.H.I.D. No. of patient is proper.
• To guide & direct the patient for the further process.
• To ensure that all the OPD & IPD requirements are done before shifting patient to OT.
• To handle the admission and coordinate in the absence of any person of reception.
• To give priority to emergency cases and to co-ordinate with the consultants / respective department for the same.
• To treat all communication about patients, staff, and other organizational business confidentially.
• Looking after Patient transfer and Beds arrangement.
•  Resolving patients’ complaints and ensuring patient satisfaction
•  Ensuring proper flow of file movement from reception till exit of patient.
• Ensuring the workers on duty are performing task to the satisfaction of hospital administration.
• Supervision of whole floor & make sure least waiting time for patient.
• To be involved in quality Assurance / Quality control activities.
• To perform all the jobs as may be assigned due to exigencies of work.
• Participation in Continuous Quality Improvement